Refund Policy
We understand that there may be situations where you might want a refund for the eBook you’ve purchased from us. Our refund policy is designed to be fair and transparent. Please take a moment to review our policy below:
1. Refund Eligibility:
We offer refunds for eBook purchases under the following circumstances:
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Duplicate Purchases: If you accidentally purchase the eBook twice, we will refund the duplicate purchase.
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Technical Issues: If you encounter technical issues that prevent you from accessing or downloading the eBook, and we are unable to resolve the issue within a reasonable timeframe, we will issue a refund.
2. Refund Requests:
To request a refund, please contact us at cat@littleveganeats.co within 7 days of your purchase. In your refund request, please provide the following information:
- Your full name.
- Order number.
- Reason for the refund request.
- Any relevant details about the issue you are facing.
3. Refund Processing:
Once we receive your refund request, we will review it and notify you of the status within 3-5 business days. If your request is approved, we will process the refund to your original method of payment within 5 business days.
4. Non-Refundable Situations:
We do not offer refunds in the following situations:
- You’ve changed your mind or no longer wish to access the eBook.
- The refund request is made outside of the specified timeframe.
- You’ve violated our terms of use or engaged in fraudulent activity.
5. Contact Us:
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at cat@littleveganeats.co.ย